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Common purchase queries answered
Orders and Shipping
We ship via Australia Post. With the changes in 2020, Standard Shipping Australia wide will take between 7-10 business days, and Express shipping between 3-5 business days. You will receive a notification from Australia Post and Cheribomb Retro when your order is couriered.
Standard shipping to New Zealand will take 14-28 business days, and Express shipping 5-9 business days.
Please note: we prioritise sending over tracking and it might take up to 48 hours for your tracking number to come through to your email.
It is not necessary to create an account to purchase from us, but by doing so, you can earn points and rewards with every purchase!
Click here to create your account, or if you have one, to log in to see your current points total.
Unfortunately, once your order is placed, it is processed immediately so we are unable to change addresses. You can log into your account at any time to update your account details, including your shipping address.
You can check the status of your order by entering your details below:
If your order is still processing, it means that we are getting it ready for dispatch and when it is ready you will receive an email from both Australia Post and ourselves.
We have multiple payment methods for your convenience:
- Credit Card
- Bank Transfer (goods will only be shipped when the money has been in our account for 24 hours)
Plus, buy now pay later options:
- Cheribomb Retro payment Plan
- Latitude Pay
If you have a valid giftcard, please enter it into the giftcard field at checkout to redeem.
We specialise in short run, beautiful items with a heavy emphasis on sizes 18-32 (though we try to cater for everyone!). When new stock comes in, we announce it via email and on our Facebook page on Saturday afternoons. If you see something that you simply cannot live without, we suggest that you purchase it as soon as possible. Lots of our items are not restocked by suppliers, which often makes your purchase truly unique and special.
We ship all over the world! However, please be aware that government charges may be payable by yourself when the item arrives.
- Australia: $5 standard shipping/ free over $80
- New Zealand: $15 standard shipping / free over $100
- Rest of world: $35 standard shipping / free over $300
Not happy? No worries!
Returns and Exchanges
We know that buying online can be daunting and we want to make your experience as enjoyable and easy as possible.
- Items for exchange, refund or store credit must be returned to use within 28 days of receipt of delivery to yourself (or the post office)
- We happily offer refunds for incorrect sizes or change of mind, but we do charge a 10% admin fee on the total of the item. Postage is not refundable or returnable.
- We also offer a 100% item fee store credit upon return of garment. We personally inspect every garment before it’s sent to you to make sure we only offer the highest quality product.
- Sales item may not be returned for refund, but they may be returned for store credit.
- Garments are to be unworn, unwashed and tags to be attached and in tact. If the garment is anything other than pristine, we will contact you with options for it’s return. If you have a printer, we can send you an invoice for a postage label that you can pop into a red post box.
- Buyer pays all postage associated with the return and repost of the item. We suggest that you post your return in a tracked Australia Post satchel so you can track it’s process to us, as we cannot process refunds or exchanges on garments that are not received. If you have paid with PayPal, check to see if you are eligible under their free returns policy.
- Store credit is issued to you in the form of a gift card. There is a 3 year expiry set on the card.
Oh no! Glitches don’t happen a lot, but they do sometimes. If you have received an incorrect item to the one that you ordered, simply contact us and we will organise it’s return and replacement. In some cases, we will require the incorrect item to be sent back to us prior to sending the correct one in it’s place.
We take every care when packing your orders, and please let us know if it arrives damaged.
We will immediately log an inquiry with Australia Post and they may ask that you do as well.
Please let Australia Post complete their investigation and upon their agreement, we will work with you to fix this issue. We are here for you and will be with you and keep you updated every step of the way.
Oh no! Please contact us asap and we will log and inquiry with Australia Post.
We offer Route shipping on checkout that ensures you for any delivery mishaps, from $1.35 per order. You are fully covered for stolen or damaged goods.
If you have not selected Route protection, we will request that you log an inquiry with Australia Post and also a Police report for goods stolen off your property. Once those have been logged, please let us know the reference numbers and we will work with you to get this sorted asap.
We are always here to help! Either hit us up via Facebook messenger, or email us at [email protected] We strive to make sure that you love your purchases as much as we do. <3
Exchanging is easy! Simply email us at [email protected] with your order number and exchange details. Because we stock short run and limited edition, we will issue you a gift card to use on an exchange. When we receive the original item back in pristine unused condition, we’ll post the exchange out to you, using the shipping of your choice (standard or express). If you need something in a hurry it’s best to purchase the item that you would like and we will issue a refund when we receive the original back (minus a 10% restock fee) .
When we issue preorders, we provide a shipped by date.
If that date has passed and the item has not been shipped, you are entitled to a 100% refund.
If it is before the shipping time, we are more than happy to issue a refund minus 10% admin fee (we incur charges from payment gateways with every order that are not refundable to us), or a 100% store credit to be redeemed within 3 years.